CANCELLATION, REFUND AND RETURN POLICY

All the products sold and delivered to the customers shall be subject to below terms and conditions of the policy*

CANCELLATION

If a customer cancels an order before the order has been shipped, w30 may accept the order cancellation and refund the amount to the buyer within a reasonable period of the time. In such case, the order amount will be refunded but any transactions fee charged by the bank deducted .please note w30 may not be able to cancel the orders that are already shipped or in transit.

RETURN /REFUND OR EXCHANGE ELIGIBILITY

• Orders are only eligible for return /exchange if
• The product is clearly defective /damaged
• Received wrong product
• Reach out to w30 customer care at eshop@w30.in within 24 hours from courier received to get a confirmation on the return /refund eligibility of the order.
• One of our executive will get in touch, in order to process the return/exchange request.
• The customer may have to share the images and video of the product received in order to initiate the return/exchange pickup.
• A confirmation mail would be sent to the customer, confirming the return/exchange request.
• Return pickup will be facilitated by w30 customer care team within 3-5 business days from the date of return /exchange confirmation mail.
• Customers are requested not to return the product through any personal mode other than return facility provided by w300as this may hamper /delay the return/exchange process.
• Customer may have to bear additional charges such as return cost and customs duties (for international orders).such amount shall be indicated to the customer in advance.

ORDER PLACED FOR GIFT VOCHERS ARE NOT ELIGIBLE FOR CANCELATION/EXCHANGE OR REFUND

REFUND PROCESS

• The product will go through the following internal checks before the refund gets processed :
• The product /s returned should be in original condition
• The product/s must not be used or washed
• The product/s should have the original tags/labels in the place and folds intact.
• The product/s should be return along with the box in which the product was delivered
• The refund may be delayed or not get processed, if the returned product does not meet any one of the internal checks criteria mentioned above.

REFUND TIMELINES

• Refunds (net of any additional charges on account of return) shall be made to the same issuing bank through which the product was purchased, using the same payment mode.
• Refunds are processed within 3-5 business days of the receiving the product to w30 warehouse.
• The refund amount may take 7-10 business days from the date of initiation of refund to reflect in the bank account /credit card /wallet.
• In the event of false, frivolous or baseless complaints regarding the delivery or quality of the products, the customer will not be eligible for refund or replacements.
• Customers have the option to raise a chargeback with their bank, if the refund amount does not reflect within 15days from the date of initiating refund.
• However we request the customers to reach out to us for any queries and speedy resolution on any payment /refund concerns.